Privacy policy.

Urban Flash Logística y Tecnología SpA is responsible for processing the information received through urbanflash.cl and its commercial forms.

This policy applies to the commercial website. The customer platform and other linked services may provide additional notices depending on the functionality used.

Company requests: the commercial form may ask for company, contact name, email, phone, tax ID, district, industry, estimated package volume, website or social media and an optional message.

Driver applications: the form may ask for name, email, phone, tax ID, district, vehicle type and whatever background the person decides to include in their message.

Tracking: when you track a shipment we process the code entered to look up its status. The result shows only the shipment's status and milestones, never addresses or recipient details.

Preferences: the site stores in your browser the language and theme you choose, and whether you've already seen the opening. It uses no advertising tracking cookies or third-party analytics.

External channels: if you write on WhatsApp or interact with our social networks, we receive the information you share through those platforms.

We use the information received to:

• Answer commercial requests and prepare a proposal based on the described operation.
• Evaluate driver applications and contact interested people.
• Show the tracking associated with a shipment code.
• Handle inquiries, support requests and incidents.
• Protect the site against abuse, automated requests and security problems.
• Comply with applicable legal, contractual and operational obligations.

To run the site and answer requests we use hosting and infrastructure services (Vercel and Cloudflare), communications and operational management. These providers process the information needed to perform their function and are subject to their own terms and security measures.

WhatsApp, Instagram, Facebook, YouTube, TikTok and LinkedIn receive information when you visit their links or interact directly with their platforms.

Urban Flash does not sell the personal information received through this site's forms.

We keep the information for as long as needed to answer the request, maintain the commercial or operational relationship and comply with applicable obligations. When it's no longer needed, it may be deleted or anonymized according to internal processes.

We apply reasonable measures to protect the information against unauthorized access, loss, misuse or alteration: encryption in transit, server-side validation and abuse limits. No system connected to the internet can guarantee absolute security.

You may request information about your data, ask for its correction or deletion when applicable, and raise any privacy-related concern.

Send your request to contacto@urbanflash.cl. To protect the information, we may ask for reasonable details to verify your identity.

We may update this policy when the site, the forms, the services used or the applicable requirements change. The current version will be published at this same address with its update date.